Responsible Gaming

Version: 1.0  |  Last Updated: 31 July 2025

At MonsterWin, we believe that gaming should always be an enjoyable, safe, and controlled form of entertainment. We are deeply committed to the wellbeing of all our players and to preventing the harmful effects of problem gambling. This Responsible Gaming Policy forms part of our broader commitment to player protection and should be read alongside our Terms & Conditions and Privacy Policy.

1. Our Commitment

MonsterWin takes responsible gambling seriously. We have embedded a culture of player protection across all levels of our operations. Our responsible gaming commitment is built on three core principles:

• Prevention: We implement proactive measures to prevent gambling-related harm before it occurs;
• Empowerment: We provide players with the tools and information they need to make informed decisions about their gambling activity;
• Support: We ensure that players experiencing difficulties can quickly access professional help and support.

We do not encourage excessive gambling. We do not allow gambling on credit. We actively train our customer support teams to identify signs of problem gambling and to respond with compassion and care. Our platform is strictly age-gated to persons aged 21 years or older.

2. Recognizing Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. Below is a checklist of common warning signs. If you identify with several of these, we strongly encourage you to seek support without delay.

Ask yourself honestly:

1. Do you spend more money or time gambling than you originally intended?
2. Do you gamble in an attempt to recover money you have previously lost?
3. Have you ever lied to family members, friends, or colleagues about how much you gamble?
4. Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
5. Has gambling caused arguments, tension, or problems in your personal relationships?
6. Do you neglect work, studies, or personal responsibilities due to gambling?
7. Do you find yourself thinking about gambling frequently — planning the next session or reliving past bets?
8. Do you gamble as a way to escape stress, anxiety, depression, or other emotional difficulties?
9. Have you borrowed money or sold possessions to fund your gambling?
10. Have you previously attempted to stop gambling but found yourself unable to do so?

If you answered "Yes" to three or more of the above questions, we strongly recommend speaking with a professional. Please refer to our Support Resources in Section 6 of this page.

3. Player Protection Tools

We provide a comprehensive suite of responsible gaming tools that are freely available to all registered players. You can access these tools directly within your Account settings or by contacting our Customer Support team at [email protected].

3.1. Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Requests to increase an existing limit are subject to a 72-hour cooling-off period before they take effect. Requests to decrease a limit take effect immediately.

3.2. Loss Limits

You can set a maximum loss limit for a defined period (daily, weekly, or monthly). This ensures that your net gaming losses do not exceed the amount you are comfortable with. As with deposit limits, reductions apply immediately and increases are subject to a 72-hour delay.

3.3. Session Time Limits

You can set a maximum session duration to control the amount of time you spend gaming in a single sitting. When the session limit is reached, you will be automatically logged out. A session time reminder notification will be sent before the limit is reached.

3.4. Wagering Limits

You can restrict the total amount wagered per day, week, or month. This provides an additional layer of control alongside deposit and loss limits.

3.5. Cooling-Off Period

If you need a short break from gaming, you can activate a cooling-off period of between 24 hours and 6 weeks. During this period, your Account will be temporarily inaccessible for gameplay, though you will still be able to withdraw any remaining balance. Cooling-off periods cannot be cancelled or reduced once activated.

3.6. Reality Check Notifications

You can enable regular in-game pop-up reminders that display how long you have been playing and the net result of your current session. This helps you stay informed and in control during gameplay.

3.7. Self-Exclusion

If you feel you need a longer or indefinite break from gambling, you may request self-exclusion. Self-exclusion options include:

• Short-term self-exclusion: 1 month, 3 months, or 6 months;
• Long-term self-exclusion: 1 year or 5 years;
• Permanent self-exclusion: Indefinite exclusion with no option for reinstatement.

To request self-exclusion, contact us at [email protected]. Self-exclusion will be activated within 24 hours of your request. During the exclusion period, you will not receive any marketing communications and will not be permitted to open a new Account on the Website. We strongly recommend that players who self-exclude also contact national self-exclusion registries for broader protection.

4. Tips for Responsible Gambling

We encourage all players to follow these responsible gambling guidelines:

• Set a budget before you play and stick to it, regardless of the outcome;
• Gamble only with money you can afford to lose — never with rent, grocery money, or funds needed for essential expenses;
• Treat gambling as entertainment, not as a source of income or a way to solve financial problems;
• Take regular breaks during gameplay and avoid prolonged gaming sessions;
• Never chase losses — the odds of recovering losses through continued play are not in your favour;
• Do not gamble under the influence of alcohol, medication, or any substance that impairs your judgment;
• Balance gambling with other activities — maintain hobbies, social connections, and other interests;
• Seek support early — if you notice any of the warning signs listed in Section 2, do not hesitate to reach out for help.

5. Protection of Minors

The safety of young people is a priority for us. Our Services are strictly restricted to individuals aged 21 years or older. We enforce this through age verification at registration and through our ongoing KYC procedures.

We strongly recommend that parents and guardians take the following steps to protect minors from accessing gambling content online:

• Install and enable reputable parental control and internet filtering software on all devices accessible to children;
• Never share your Account login credentials with anyone, including family members;
• Always log out of your Account when you are not actively using the Website;
• Keep payment method details (cards, e-wallets) out of reach of children;
• Educate children about the nature of online gambling and its associated risks.

Recommended parental control tools include: Net Nanny, Kaspersky Safe Kids, Norton Family, and Qustodio. If you suspect that a minor has accessed your Account, please contact us immediately at [email protected].

6. Support Resources

If you or someone you know is struggling with problem gambling, professional help is available. Below is a table of organisations that provide free, confidential support in Greece and internationally:

All services listed above are free of charge and confidential. We encourage any player who is concerned about their gambling to reach out to one of these organisations without hesitation.

7. Contact Us

If you wish to activate any responsible gaming tool, have concerns about your gambling behaviour, or need assistance, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Website: monsterwin-play.com

Our support team is available to assist you and can process self-exclusion requests, account limitations, and responsible gaming enquiries with confidentiality and sensitivity. You do not need to provide a specific reason to activate any protective tool — your safety and wellbeing are our priority.

Remember: gambling is meant to be fun. If it stops being fun, it is time to take a step back. Help is always available.