Terms & Conditions

Version: 1.0  |  Last Updated: 31 July 2025  |  Effective Date: 31 July 2025

Please read these Terms & Conditions ("Terms") carefully before registering an account or using any service provided through monsterwin-play.com (the "Website"). By accessing the Website, creating an account, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, which are incorporated herein by reference.

1. Introduction & Acceptance

1.1. Operator

The Website and all services available thereon (collectively, the "Services") are operated by MonsterWin ("we", "us", "our", or the "Operator"). The Services are made available exclusively for entertainment purposes to eligible players in accordance with the conditions set out in these Terms.

1.2. Acceptance of Terms

By completing the registration process and ticking the acceptance checkbox, you enter into a legally binding agreement with the Operator. This agreement takes effect from the moment your account is successfully created. Any continued use of the Website constitutes ongoing acceptance of these Terms and any amendments thereto.

1.3. Amendments

We reserve the right to modify, update, or replace these Terms at any time. Material changes will be communicated to you via email or via a prominent notice on the Website at least seven (7) days before they take effect. Continued use of the Services after the effective date of any amendment constitutes your acceptance of the revised Terms.

1.4. Language

These Terms are provided in the English language. In the event of any discrepancy between translated versions (if any) and the English version, the English version shall prevail.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" — the personal account created by a registered player on the Website.
• "Balance" — the total funds held in a player's Account, including both Real Money Balance and Bonus Balance.
• "Bonus" — any promotional credit, free spins, cashback, or other incentive granted by the Operator subject to specific conditions.
• "Bonus Balance" — funds credited to a player's Account as part of a promotional offer, subject to wagering requirements.
• "Deposit" — any transfer of real funds made by a player to their Account via an approved payment method.
• "Game Rules" — the specific rules applicable to each individual game available on the Website.
• "KYC" — Know Your Customer; the process of verifying a player's identity, age, and other relevant information.
• "Player" — any registered individual who holds an active Account on the Website.
• "Real Money Balance" — funds deposited by a player or won from gameplay using real money, available for withdrawal subject to these Terms.
• "RNG" — Random Number Generator; the certified technology used to ensure fairness and randomness of game outcomes.
• "Services" — all products, games, features, tools, and functionalities made available via the Website.
• "Wagering Requirement" — the number of times a Bonus amount must be wagered before associated winnings become eligible for withdrawal.
• "Withdrawal" — a transfer of funds from a player's Real Money Balance to their designated payment method.

3. Eligibility & Registration

3.1. Age Requirement

The Services are available exclusively to individuals who are 21 years of age or older. By registering an Account, you warrant that you meet the minimum age requirement applicable in your jurisdiction. We apply strict age verification measures as part of our KYC procedures. Any Account found to have been opened by or on behalf of a person under the minimum age shall be immediately suspended, and all funds held therein may be forfeited.

3.2. Geographic Eligibility

It is the player's sole responsibility to ensure that use of the Services is lawful in their country or territory of residence. We reserve the right to restrict access from jurisdictions where online gambling is prohibited or where we do not hold the appropriate authorisations. Players from restricted jurisdictions are not eligible to register or use the Services.

3.3. Registration Process

To open an Account, you must complete the online registration form and provide accurate, complete, and up-to-date information, including:

• Full legal name (as it appears on your government-issued ID);
• Date of birth;
• Valid email address;
• Residential address;
• Phone number;
• Chosen username and secure password.

You agree to promptly update your information if any details change. Providing false or misleading information is a material breach of these Terms and may result in Account suspension or termination.

3.4. One Account Per Player

Each player is permitted to hold only one (1) Account on the Website. The creation of duplicate, secondary, or multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. If duplicate accounts are detected, we reserve the right to close all associated accounts and void any winnings generated.

3.5. KYC Verification

We operate a comprehensive KYC programme. Before processing any withdrawal, or at any time at our discretion, we may request documentation to verify your identity, age, address, and payment method. Acceptable documents include, but are not limited to:

• Identity: Passport, national identity card, or driver's licence;
• Address: Utility bill, bank statement, or official government correspondence (dated within the last three months);
• Payment Method: Copy of credit/debit card (showing only last four digits and name), e-wallet screenshot, or bank statement.

Failure to provide satisfactory documentation within the timeframe specified may result in withdrawal delays or Account suspension. We reserve the right to conduct enhanced due diligence at any stage of the player relationship.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your password or grant access to your Account to any third party. You agree to notify us immediately at [email protected] if you become aware of any unauthorised access to your Account. We shall not be liable for any loss arising from your failure to maintain Account security.

4. Account Management

4.1. Account Funds

Player funds held in Accounts are maintained separately from operational funds. Funds deposited into your Account are held for the purpose of gameplay and withdrawals, subject to these Terms.

4.2. Inactive Accounts

An Account shall be deemed dormant if there has been no login activity for a period of twelve (12) consecutive months. Following a period of dormancy, we reserve the right to apply a monthly administrative maintenance fee of €5.00 per month, deducted from the Account Balance, until the Balance reaches zero or the player logs in and reactivates the Account. Prior to applying such fees, we will send at least two (2) email notifications to the registered address.

4.3. Account Closure

You may request to close your Account at any time by contacting our support team at [email protected]. Upon closure, any remaining Real Money Balance will be returned to you subject to successful KYC verification. Bonus Balance and associated winnings will be forfeited upon closure unless wagering requirements have been fully met.

4.4. Our Right to Suspend or Terminate

We reserve the right to suspend, restrict, or permanently close any Account at our sole discretion, including but not limited to cases where:

• Fraudulent activity or abuse of our systems is detected;
• Inaccurate or misleading information has been provided;
• The player is found to be in a restricted jurisdiction;
• Collusion, match-fixing, or other prohibited conduct is suspected;
• Regulatory or compliance obligations require us to do so.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

We accept the following payment methods for deposits and/or withdrawals:

• Credit/Debit Cards: Visa, Mastercard
• E-Wallets: Skrill, Neteller, PayPal
• Prepaid Vouchers: Paysafecard, Neosurf
• Local Payment Solutions: Viva Wallet, IRIS Payments
• Bank Transfers: Standard bank wire transfer
• Open Banking: Trustly, Revolut

Not all payment methods are available for both deposits and withdrawals. Availability may vary by player location. Please review the Cashier section of the Website for current options.

5.2. Deposits

All deposits must be made from a payment account held in the player's own name. Third-party deposits are strictly prohibited. Minimum and maximum deposit limits are displayed in the Cashier section and may vary by payment method. Deposits are generally credited to the Account immediately or within the timeframe specified by the payment provider. We do not charge fees on deposits; however, your payment provider may apply their own charges.

5.3. Withdrawal Conditions

To request a withdrawal, the following conditions must be met:

• Your Account must be fully KYC-verified;
• All applicable wagering requirements on active bonuses must be satisfied;
• The withdrawal must be made to the same payment method used for the most recent deposit (where technically possible);
• The withdrawal amount must not exceed your available Real Money Balance.

5.4. Withdrawal Limits & Processing Times

A maximum weekly withdrawal limit of €20,000 and a monthly withdrawal limit of €50,000 apply to all accounts unless otherwise agreed in writing. Processing times are estimates and may be extended during enhanced verification periods.

5.5. Currency

All transactions on the Website are processed in Euro (EUR / €). Currency conversion fees may apply where a player's payment method operates in a different currency; such fees are the responsibility of the player.

5.6. Anti-Money Laundering

We maintain strict compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. We reserve the right to request source-of-funds documentation for any transaction. Any suspicious activity will be reported to relevant authorities in accordance with our legal obligations, and the Account may be frozen pending investigation.

6. Bonuses & Promotions

6.1. General Bonus Terms

All bonuses and promotional offers available on the Website are subject to these General Bonus Terms and any specific conditions attached to the individual promotion. In the event of any conflict, the specific promotion terms shall take precedence. We reserve the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.

6.2. Eligibility

Bonuses are available only to players who:

• Hold a fully registered and verified Account;
• Are 21 years of age or older;
• Are not subject to any self-exclusion or account restrictions;
• Meet any specific eligibility criteria stated in the individual promotion's terms.

Only one bonus may be active at a time unless otherwise specified. Bonuses are for personal use only and cannot be transferred to another player.

6.3. Wagering Requirements

Unless otherwise stated in specific promotion terms, the following default wagering requirements apply:

• Welcome Bonus: 35x the bonus amount;
• Reload Bonus: 30x the bonus amount;
• Free Spins Winnings: 40x the winnings from free spins;
• Cashback Bonus: 10x the cashback amount.

Wagering requirements must be met within 30 calendar days of the bonus being credited, unless a different timeframe is specified. Failure to meet requirements within the specified period will result in the Bonus Balance and any associated winnings being forfeited.

6.4. Game Contribution to Wagering

Not all games contribute equally to meeting wagering requirements. The standard contribution rates are as follows:

• Video Slots: 100% contribution
• Classic Slots / 3-Reel Slots: 75% contribution
• Live Casino Games (Roulette, Blackjack, Baccarat): 10% contribution
• Table Games (Virtual): 10% contribution
• Video Poker: 10% contribution
• Jackpot Slots: 50% contribution
• Sports Betting (if applicable): 50% contribution
• Other Games: 0% contribution (unless otherwise stated)

6.5. Bonus Restrictions

When playing with an active Bonus Balance, the following restrictions apply:

• Maximum bet per spin or round: €5.00 (unless a higher limit is explicitly stated in promotion terms);
• Winnings generated from bets exceeding the maximum permitted amount may be voided;
• Progressive jackpot games may be excluded from bonus play;
• Withdrawals of Real Money Balance are possible while a Bonus Balance is active, but doing so will result in the forfeiture of the Bonus Balance and associated wagering progress.

6.6. Abuse of Bonuses

We reserve the right to void bonuses and any associated winnings if we have reasonable grounds to believe that a player is abusing promotional offers, including but not limited to: systematic low-risk betting strategies designed to fulfil wagering requirements without genuine gameplay, use of multiple accounts to claim bonuses, or exploitation of technical errors.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All games available on the Website that rely on chance use a certified Random Number Generator (RNG). The RNG is independently tested and audited by approved third-party testing agencies to ensure that all game outcomes are random, fair, and unpredictable. Certification reports are available upon request.

7.2. Return to Player (RTP)

The theoretical Return to Player (RTP) percentage for each game is available within the individual game's information section. RTP figures represent theoretical long-term averages and do not guarantee specific outcomes for individual sessions or players.

7.3. System Malfunctions

In the event of a technical malfunction, error, or failure of any game, network, or system, we reserve the right to void all affected game rounds and refund any real money wagers placed during the affected period. In the case of a malfunction, all payouts are void. We shall not be liable for any losses arising from system malfunctions that are beyond our reasonable control.

7.4. Prohibited Conduct

The following activities are strictly prohibited and may result in immediate Account suspension and forfeiture of funds:

• Use of automated software, bots, scripts, or artificial intelligence to interact with any game or feature;
• Collusion with other players or dealers to gain an unfair advantage;
• Exploitation of software bugs, errors, or vulnerabilities;
• Reverse-engineering or attempting to decompile any game software;
• Any form of cheating, fraud, or dishonest behaviour.

7.5. Game Availability

We reserve the right to add, modify, remove, or temporarily suspend any game or feature at any time without prior notice. Game availability may differ based on the player's geographic location. We do not guarantee the continuous availability of any specific game.

7.6. Disconnections During Play

We are not liable for losses caused by connectivity interruptions on the player's end. If a disconnection occurs during an active game round, we recommend checking the game history in your Account to determine the outcome. In cases where the system did not receive confirmation of a bet, the wager will be returned to your Balance.

8. Tournaments & Lotteries

8.1. Tournament Rules

From time to time, we may organise tournaments, leaderboard competitions, and prize draws. Each such event will be governed by its own specific rules, which will be published on the Website or communicated to eligible players. General participation requires a valid, verified Account and compliance with any entry conditions specified.

8.2. Prize Allocation

Tournament prizes will be credited to winners' accounts within five (5) business days of the tournament's conclusion, unless otherwise specified. Prize funds credited as Bonus Balance may be subject to wagering requirements as detailed in the specific event's terms.

8.3. Disqualification

We reserve the right to disqualify any player from a tournament if there is evidence of any violation of these Terms, the specific tournament rules, or any form of unfair play. Disqualified players will not be eligible to receive any prize associated with the tournament in question.

8.4. Prize Draws & Lotteries

Where prize draws or lottery-style promotions are offered, these will be conducted in a fair and transparent manner. Entry rules, prize structures, and draw dates will be clearly communicated. Participation in such events is voluntary and subject to eligibility criteria.

9. Intellectual Property

9.1. Ownership

All content available on the Website, including but not limited to: software, text, graphics, logos, icons, audio files, video content, game assets, interface designs, and databases, is either owned by the Operator or licensed to the Operator by third-party providers. All intellectual property rights are reserved.

9.2. Restricted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal, non-commercial entertainment purposes. You must not:

• Copy, reproduce, modify, distribute, or publicly display any content without prior written consent;
• Use the MonsterWin brand name, logo, or trademarks in any manner without authorisation;
• Create derivative works based on Website content;
• Frame or mirror any part of the Website on another site;
• Scrape or data-mine any portion of the Website.

9.3. Third-Party Intellectual Property

Game content, software, and assets provided by third-party game developers remain the intellectual property of those respective developers. Use of such content is subject to the terms and conditions of those developers, which you implicitly accept by playing their games.

10. Limitation of Liability

10.1. Service Provided "As Is"

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2. Limitation of Our Liability

To the maximum extent permitted by applicable law, the Operator, its directors, officers, employees, agents, and service providers shall not be liable for:

• Loss of profits, revenue, data, or business opportunities;
• Indirect, incidental, special, punitive, or consequential damages;
• Losses arising from reliance on information provided on the Website;
• Service interruptions, delays, or failures beyond our reasonable control;
• Acts or omissions of third-party payment providers or software suppliers;
• Unauthorised access to your Account resulting from your own failure to secure your credentials.

10.3. Liability Cap

Without prejudice to any statutory rights you may have, our total aggregate liability to you in connection with these Terms or the Services shall not exceed the amount of funds deposited by you into your Account in the twelve (12) months immediately preceding the event giving rise to the claim.

10.4. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, acts of government, strikes, power outages, internet disruptions, or other events of force majeure.

11. Dispute Resolution

11.1. Informal Resolution

If you have a complaint or dispute relating to the Services, we encourage you to first contact our Customer Support team at [email protected]. We will endeavour to resolve all complaints informally and promptly, typically within ten (10) business days of receipt.

11.2. Formal Complaints Process

If your complaint cannot be resolved informally, you may submit a formal written complaint to our Complaints Department via email at [email protected] with the subject line "Formal Complaint." Please include:

• Your full name and Account username;
• A clear and detailed description of the issue;
• Dates, game IDs, or transaction references relevant to the dispute;
• Any supporting documentation.

We will acknowledge receipt of your formal complaint within 48 hours and provide a written decision within 28 calendar days.

11.3. Alternative Dispute Resolution

If you remain unsatisfied following our internal complaints process, you may seek resolution through an independent Alternative Dispute Resolution (ADR) body. Details of available ADR options will be provided upon conclusion of our internal review. Players may also have the right to access online dispute resolution mechanisms available in their jurisdiction.

11.4. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Nothing in these Terms limits any statutory rights you may have as a consumer.

12. Health & Safety

12.1. Player Wellbeing

We are committed to the health and wellbeing of all our players. We acknowledge that gambling, while an entertaining activity for the majority of players, can lead to harmful outcomes for a minority. We ask all players to approach gambling responsibly, within their personal financial means, and purely as a form of entertainment.

12.2. Self-Assessment

We encourage players to regularly assess their gambling behaviour. If you feel that your gambling habits are negatively affecting your finances, relationships, mental health, or overall wellbeing, please seek support immediately. Tools and resources are available within our Responsible Gaming section.

12.3. Vulnerable Persons

We take particular care to protect vulnerable individuals. Persons experiencing financial hardship, mental health difficulties, addiction, or other vulnerabilities are encouraged to make use of the self-exclusion and account limitation tools described in our Responsible Gaming Policy.

13. Responsible Gaming

13.1. Our Commitment

MonsterWin is firmly committed to promoting responsible gambling. We provide a range of tools to assist players in managing their gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.

13.2. Responsible Gaming Tools

All responsible gaming tools are accessible directly through your Account settings or by contacting our support team. Full details of each available tool and how to use them are described in our dedicated Responsible Gaming Policy.

13.3. Self-Exclusion

Players who wish to take a break or permanently exclude themselves from the Services may request self-exclusion at any time by contacting [email protected]. Self-exclusion requests will be processed within 24 hours. During a self-exclusion period, the player will not receive any marketing communications and will not be permitted to open a new Account.

13.4. Minor Protection

Our Services are strictly prohibited for persons under the age of 21. We strongly recommend that parents and guardians make use of internet filtering and parental control software to prevent minors from accessing gambling websites. For more information, visit our Responsible Gaming page.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and the Operator with respect to the use of the Website and the Services, and supersede all prior agreements, representations, and understandings.

14.2. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

14.3. No Waiver

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver of a breach of these Terms shall not operate as a waiver of any subsequent breach.

14.4. Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign or transfer our rights and obligations under these Terms to a successor entity in the event of a corporate restructure, merger, or acquisition.

14.5. Contact Us

For any questions, concerns, or enquiries related to these Terms, please contact us:

• Email: [email protected]
• Website: monsterwin-play.com